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Frequently Asked Questions

  • Q - Where do you ship?
  • A - Due to compatibility issues, we only ship to the United States and Canada.
  • Q - I notice the prices of your LED light strings vary significantly from one color to another, but that's not the case with conventional lights. Why?
  • A- Conventional lights use color dyes to filter the light. There is virtually no difference in the cost of manufacturing from one color to another. However, with LEDs, the cost of manufacturing red and yellow LEDs is significantly less than purple and white. Green and blue are somewhere in the middle. There are a number of factors at play, but generally speaking, the higher the color temperature, the the lower the manufacturing efficiencies and therefore the higher the price. Red is on the low end of that scale, while purple is at the high end.
  • Q - My neighbor's white LED Christmas lights looked blue to me.
  • A- First generation white LEDs often had a bluish or slight purple cast to them. As with most everything else, they have gotten much better with time. Many manufacturers offer two options. The conventional white lights have a cool (slight blue) cast when compared to conventional incandescent mini light. These lights are great for snowflakes and icicle lights. You should specify "warm white" for most other uses, especially if they're going to be used in the same display as conventional lights.
  • Q - LEDs look great, but they're so expensive.
  • A- Granted, your upfront investment is a bit more, but you save a bundle in the long run. Conventional incandescent bulbs will last an average of 2,000 to 3,000 hours. They're easily broken and bulbs often come loose making the entire string go dark.
    Good quality LED strings will last anywhere from 100,000 to 200,000 hours of on time so they basically last a lifetime as opposed to a few years. Being constructed of high-impact plastic as opposed to glass, it's virtually impossible to break them. The lights are factory sealed in the socket so there is no chance of them coming loose. Since they they typically use 90% less energy than conventional lights, your electric bill will be significantly lower and you have no heat issues to worry about.
    In other words, buying quality LED lights like those sold by Lights Alive is a long-term investment that will ultimately save you time and money.
  • Q - I hear that LED lights aren't very bright and they flicker.
  • A- Cheaper LED strings that use a basic half-wave rectifier do flicker at the power line frequency of 60Hz or 60 times per second. Our LED lights use full-wave rectification that eliminates this problem. Full-wave rectifiers also result in roughly a 40% increase in brightness. For a more detailed technical explanation, click here.
  • Q - My lights have a label stating that there is a danger of lead exposure by handling them. Please explain?
  • A - Simply stated, the state of California requires that warning tag for product sold into their state. Since manufacturers have no control over where product is sold, the tag is found on virtually all light strings. The concern is that trace amounts of lead and other metal salts are routinely added to PVC (polyvinyl chloride) plastic as a stabilizer to protect against deterioration from light, heat, stress and air pollution. PVC is commonly used as an insulator on electrical wires (i.e., light strings). Keep in mind that PVC is also used for water pipes, house siding, floor tile, textiles and even children's toys.

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